4102-MCM-DFCM4 upgrade
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ebaith
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Monday 11 July 2005 4:50:28 am |
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4102-MCM-DFCM4 upgrade
I'm currently configured the Prolinx unit, and had noticed that in the manual some info about a manditory upgrade to version 2.4. My unit was purchased back in 2001, but shows a revision level of 2.01. I entered the address given to receive the upgrade, but the URL showed unable to find it. The URL I used was <www.prolinxgateways.com/upgrade_240>. Any help on how I could get this upgade would be greatly appriciated.
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jsanders
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Monday 11 July 2005 5:10:20 am |
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RE:4102-MCM-DFCM4 upgrade
It is not possible to field-upgrade a version 2.01 Prolinx unit to version 2.40. If your unit is not performing correctly and you have been advised by ProSoft Tech Support to upgrade the module, it will have to be returned to ProSoft for the upgrade.
The reason for this is that to go from version 2.01 to version 2.4 is a multi-step upgrade procedure; and, with each step, if there is a problem during the procedure, the module may left in an unusable state that can only be corrected at the factory. Therefore, we no longer offer the upgrade software and procedure as a user-installed option for upgrades in the field.
If you believe you need to upgrade, please contact ProSoft Tech Support at 661-716-5100 or support@psft.com for further assistance.
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